At Sasu Holie Skincare, we strive to provide you with the highest quality dermal fillers, skincare products, and more. We understand that there may be instances where you need to return a product or seek a refund. Please read our Returns & Refund Policy carefully to understand our guidelines and procedures.

(A) Returns

We accept returns of products within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:

The product must be in its original, unopened packaging.

The product must be unused and in the same condition as when you received it.

You must provide proof of purchase, such as an order confirmation or receipt.

(B) Refunds

Upon receiving and inspecting your returned product, we will notify you via email regarding the status of your refund. We will initiate the refund to your original method of payment within 5-7 business days if your return is approved. The time it takes for the refund to appear in your account may vary depending on your financial institution.

(C) Shipping Costs

Shipping costs are non-refundable, and you are responsible for return shipping expenses unless the return is a result of our error. If we made an error in processing your order, please contact us immediately to arrange for a prepaid return label.

(D) Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of receiving the item. We may require you to provide photographic evidence of the damage or defect to expedite the resolution process. Once verified, we will offer a replacement or a full refund, including any applicable shipping costs.

(E) Exchanges

We do not offer direct exchanges for products. If you wish to exchange an item, you will need to return the original item following our return process and place a new order for the desired product.

(F) Return Process

To initiate a return, please follow these steps:

Contact our customer support team at [insert contact information] to request a Return Authorization (RA) number.

Pack the product securely in its original packaging, along with a copy of the packing slip or order confirmation.

Clearly mark the RA number on the outside of the package.

Ship the return to the address provided by our customer support team.

Retain the tracking number and proof of shipment for your records.

(G) Restocking Fee

A restocking fee may be applied to returns that do not meet our return criteria or are not returned within the specified time frame.

(H) Changes to this Policy

Sasu Holie Skincare reserves the right to amend or update this Returns & Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all returns and refunds processed after the date of the policy update.

If you have any questions or require assistance regarding our Returns & Refund Policy, please contact our customer support team through the information provided on our website.

By making a purchase from Sasu Holie Skincare, you acknowledge that you have read, understood, and agreed to this Returns & Refund Policy.